/* Aira Encuestas · estilos propios (prefijo enc-). El resto viene de suite.css. */
.enc-modos { gap: 12px; }
.enc-ancho { width: 100%; }
.enc-demo > .columna { align-content: start; }
.enc-etq { font-size: 12px; font-weight: 650; letter-spacing: .06em; text-transform: uppercase; color: var(--mut); margin-bottom: 8px; }
.enc-esc { gap: 6px; }
.enc-esc .chip { padding: 7px 12px; font-size: 13px; }
.enc-esc-desc { margin-top: 8px; min-height: 36px; }
.enc-error { color: #fca5a5; font-size: 13px; font-weight: 550; }

/* ---------- Lista del día ---------- */
.enc-lista { display: grid; gap: 4px; max-height: 560px; overflow-y: auto; margin-right: -6px; padding-right: 6px; }
.enc-fila { display: grid; grid-template-columns: 34px minmax(0, 1fr) auto; gap: 10px; align-items: center; padding: 8px 10px; border-radius: 12px; border: 1px solid transparent; background: rgba(255, 255, 255, .025); transition: background .25s, border-color .25s; }
.enc-fila.llamando { background: color-mix(in srgb, var(--acento) 12%, transparent); border-color: color-mix(in srgb, var(--acento) 55%, transparent); }
.enc-fila.nueva { animation: enc-pop .9s ease; }
@keyframes enc-pop { 0% { background: color-mix(in srgb, var(--verde) 28%, transparent); } 100% { background: rgba(255, 255, 255, .025); } }
.enc-fila .avatar.chico { background: var(--gris-3); color: var(--texto-2); }
.enc-fila.llamando .avatar.chico { background: var(--acento); color: #1a0710; }
.enc-fila b { display: block; font-size: 13.5px; font-weight: 620; line-height: 1.25; }
.enc-fila small { display: block; font-size: 12px; color: var(--mut); line-height: 1.3; }
.enc-fila .enc-est { display: grid; justify-items: end; gap: 3px; }
.enc-fila .badge { font-size: 10.5px; padding: 2px 8px; }
.enc-nps-chip { font-variant-numeric: tabular-nums; font-weight: 700; font-size: 12px; min-width: 26px; text-align: center; padding: 2px 8px; border-radius: 99px; }
.enc-nps-chip.p { background: rgba(52, 211, 153, .16); color: #6ee7b7; }
.enc-nps-chip.n { background: rgba(251, 191, 36, .15); color: #fcd34d; }
.enc-nps-chip.d { background: rgba(248, 113, 113, .16); color: #fca5a5; }

/* ---------- Teléfono ---------- */
.enc-reposo { flex: 1; display: grid; align-content: start; justify-items: center; padding: 56px 18px 18px; gap: 4px; }
.enc-reposo-hora { font-size: 64px; font-weight: 300; letter-spacing: -.03em; line-height: 1; font-variant-numeric: tabular-nums; }
.enc-reposo-fecha { font-size: 15px; color: var(--texto-2); text-transform: capitalize; }
.enc-noti { margin-top: 40px; width: 100%; display: grid; gap: 2px; background: rgba(255, 255, 255, .1); border-radius: 18px; padding: 12px 14px; font-size: 13px; backdrop-filter: blur(10px); }
.enc-noti span { color: var(--texto-2); }
.enc-llamada { flex: 1; display: flex; flex-direction: column; min-height: 0; }
.enc-llamada.sonando .avatar::after { content: ""; position: absolute; inset: -8px; border-radius: 50%; border: 2px solid #34c759; animation: pulso 1s ease-out infinite; }
.enc-llamada.sonando .llamada-tiempo { color: #34c759; }
.enc-llamada .transcripcion { min-height: 200px; }
.enc-vibra { animation: enc-vibra .5s ease 3; }
@keyframes enc-vibra { 0%, 100% { transform: translateX(0); } 20% { transform: translateX(-3px) rotate(-.6deg); } 40% { transform: translateX(3px) rotate(.6deg); } 60% { transform: translateX(-2px); } 80% { transform: translateX(2px); } }
.enc-rotulo { display: grid; justify-items: center; gap: 6px; font-size: 12px; color: var(--texto-2); }

.enc-resp { animation: aparecer .35s ease; }
.enc-resp-tit { font-size: 14px; }
.enc-resp-ayuda { font-size: 12px; }
.enc-rapidas .chip { font-size: 13.5px; padding: 8px 13px; }
.enc-rapidas .chip.num { min-width: 40px; justify-content: center; padding: 8px 0; }
.enc-rapidas .chip:hover { border-color: var(--acento); }
.enc-resp-form { display: flex; gap: 8px; }
.enc-resp-form .entrada { border-radius: 999px; }
.enc-resp-form .btn { padding: 10px; width: 44px; height: 44px; flex: none; }
.enc-mic.escuchando { background: rgba(248, 113, 113, .2); border-color: var(--rojo); color: #fecaca; animation: enc-pmic 1.2s infinite; }
@keyframes enc-pmic { 50% { transform: scale(1.06); } }

/* ---------- Resultado ---------- */
.enc-res-top { display: flex; gap: 16px; align-items: center; }
.enc-res .anillo { width: 96px; height: 96px; }
.enc-res .anillo b { font-size: 28px; }
.enc-res-datos { display: grid; gap: 2px; min-width: 0; font-size: 13.5px; }
.enc-res-datos b { font-size: 16px; }
.enc-aspectos { display: grid; gap: 9px; }
.enc-asp { display: grid; grid-template-columns: 1fr auto; gap: 4px 10px; font-size: 13px; animation: aparecer .35s ease; }
.enc-asp .barra-p { grid-column: 1 / -1; height: 6px; }
.enc-asp.pendiente { opacity: .45; }
.enc-asp.alto .barra-p > i { background: var(--verde); }
.enc-asp.medio .barra-p > i { background: var(--ambar); }
.enc-asp.bajo .barra-p > i { background: var(--rojo); }
.enc-asp b { font-variant-numeric: tabular-nums; }
.enc-coment { background: rgba(255, 255, 255, .035); border: 1px solid var(--linea); border-radius: 14px; padding: 12px 14px; display: grid; gap: 8px; animation: aparecer .4s ease; }
.enc-coment q { font-size: 13.5px; color: var(--texto); line-height: 1.45; quotes: "«" "»"; }
.enc-coment .chips { gap: 5px; }
.enc-coment .chip { font-size: 12px; padding: 3px 9px; }
.enc-sent { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 650; }

/* ---------- Alerta crítica ---------- */
.enc-alerta { border-radius: var(--radio); padding: 16px 18px; background: linear-gradient(160deg, rgba(248, 113, 113, .22), rgba(248, 113, 113, .08)); border: 1px solid rgba(248, 113, 113, .55); box-shadow: 0 0 0 0 rgba(248, 113, 113, .5), 0 24px 60px -30px rgba(248, 113, 113, .8); animation: enc-alerta-entra .6s cubic-bezier(.2, .8, .2, 1), enc-late 1.8s ease-out 2; display: grid; gap: 10px; }
.enc-alerta.clinica { background: linear-gradient(160deg, rgba(167, 139, 250, .22), rgba(167, 139, 250, .07)); border-color: rgba(167, 139, 250, .55); box-shadow: 0 24px 60px -30px rgba(167, 139, 250, .8); animation: enc-alerta-entra .6s cubic-bezier(.2, .8, .2, 1); }
@keyframes enc-alerta-entra { from { opacity: 0; transform: translateY(-10px) scale(.97); } to { opacity: 1; transform: none; } }
@keyframes enc-late { 0% { box-shadow: 0 0 0 0 rgba(248, 113, 113, .55); } 100% { box-shadow: 0 0 0 18px rgba(248, 113, 113, 0); } }
.enc-al-cab { display: flex; gap: 12px; align-items: center; }
.enc-al-ico { width: 40px; height: 40px; border-radius: 12px; background: rgba(248, 113, 113, .25); color: #fecaca; display: grid; place-items: center; flex: none; }
.enc-alerta.clinica .enc-al-ico { background: rgba(167, 139, 250, .25); color: #ddd6fe; }
.enc-al-ico svg { width: 22px; height: 22px; }
.enc-al-cab b { display: block; font-size: 15px; line-height: 1.25; color: #fff; }
.enc-al-cab span { font-size: 12.5px; color: #fecaca; }
.enc-alerta.clinica .enc-al-cab span { color: #ddd6fe; }
.enc-al-res { font-size: 13px; color: var(--texto); line-height: 1.45; }
.enc-al-pie { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.enc-al-pie .chip { font-size: 12px; }

/* ---------- Notificación interna ---------- */
.enc-notif { animation: aparecer .5s ease; display: grid; gap: 12px; }
.enc-push { background: linear-gradient(180deg, #161a22, #0d1016); border: 1px solid var(--linea-2); border-radius: 22px; padding: 12px; display: grid; gap: 8px; box-shadow: inset 0 1px 0 rgba(255, 255, 255, .06); }
.enc-push-hora { text-align: center; font-size: 12px; color: var(--mut); }
.enc-push-card { background: rgba(255, 255, 255, .11); backdrop-filter: blur(12px); border-radius: 16px; padding: 10px 12px; display: grid; grid-template-columns: 30px 1fr auto; gap: 10px; align-items: start; animation: enc-push-baja .7s cubic-bezier(.2, .8, .2, 1); }
@keyframes enc-push-baja { from { transform: translateY(-24px); opacity: 0; } to { transform: none; opacity: 1; } }
.enc-push-ico { width: 30px; height: 30px; border-radius: 8px; display: grid; place-items: center; background: linear-gradient(150deg, #f472b6, #a78bfa); color: #fff; }
.enc-push-ico svg { width: 17px; height: 17px; }
.enc-push-card b { font-size: 13px; display: block; line-height: 1.25; }
.enc-push-card p { font-size: 12.5px; color: var(--texto-2); line-height: 1.35; margin-top: 2px; }
.enc-push-card time { font-size: 11px; color: var(--mut); }
.enc-correo { border: 1px solid var(--linea); border-radius: 14px; overflow: hidden; font-size: 12.5px; }
.enc-correo-cab { padding: 10px 12px; background: rgba(255, 255, 255, .04); display: grid; gap: 2px; border-bottom: 1px solid var(--linea); }
.enc-correo-cab b { font-size: 13px; }
.enc-correo-cab span { color: var(--mut); }
.enc-correo-cuerpo { padding: 10px 12px; color: var(--texto-2); line-height: 1.5; }
.enc-correo-cuerpo q { display: block; margin: 6px 0; padding-left: 10px; border-left: 2px solid var(--rojo); color: var(--texto); quotes: none; }
.enc-reproducir { display: inline-flex; align-items: center; gap: 8px; margin-top: 4px; }
.enc-eventos { max-height: 260px; overflow-y: auto; }

/* ---------- Gerente ---------- */
.enc-ley { display: inline-block; width: 9px; height: 9px; border-radius: 3px; margin: 0 4px 0 10px; vertical-align: -1px; }
.enc-ley.p { background: var(--verde); } .enc-ley.n { background: #6b6b76; } .enc-ley.r { background: var(--rojo); }
.enc-gauge-env { max-width: 360px; margin: 0 auto; }
#e-gauge .aguja { transform-origin: 150px 150px; transition: transform 1.1s cubic-bezier(.2, .8, .2, 1); }
#e-gauge text { font-family: inherit; fill: var(--texto); }
.enc-dist { margin-top: 10px; display: grid; gap: 8px; }
.enc-dist-barra { display: flex; height: 14px; border-radius: 99px; overflow: hidden; gap: 2px; background: var(--gris-2); }
.enc-dist-barra i { display: block; height: 100%; transition: width .8s cubic-bezier(.2, .8, .2, 1); min-width: 0; }
.enc-dist-barra i.d { background: var(--rojo); } .enc-dist-barra i.n { background: var(--ambar); } .enc-dist-barra i.p { background: var(--verde); }
.enc-dist-ley { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; text-align: center; font-size: 12.5px; color: var(--mut); }
.enc-dist-ley b { display: block; font-size: 20px; color: var(--texto); font-variant-numeric: tabular-nums; }
.enc-tend { width: 100%; height: auto; display: block; }
.enc-tend text { font-family: inherit; fill: var(--mut); font-size: 11px; }
.enc-tend .linea { fill: none; stroke: var(--acento); stroke-width: 2.6; stroke-linecap: round; stroke-linejoin: round; }
.enc-tend .rejilla-l { stroke: rgba(255, 255, 255, .08); stroke-width: 1; }
.enc-tend .valor { fill: var(--texto); font-weight: 650; font-size: 12px; }
.enc-areas { display: grid; gap: 14px; }
.enc-area { display: grid; grid-template-columns: 124px 1fr 112px; gap: 12px; align-items: center; font-size: 13px; }
.enc-area .barra-p { height: 10px; }
.enc-area.alto .barra-p > i { background: var(--verde); } .enc-area.medio .barra-p > i { background: var(--ambar); } .enc-area.bajo .barra-p > i { background: var(--rojo); }
.enc-area b { font-variant-numeric: tabular-nums; text-align: right; font-weight: 650; }
.enc-area b small { color: var(--mut); font-weight: 500; margin-left: 4px; }
.enc-temas { display: grid; gap: 10px; }
.enc-tema { display: grid; grid-template-columns: 112px 1fr 34px; gap: 10px; align-items: center; font-size: 13px; }
.enc-tema-barra { display: flex; height: 18px; border-radius: 6px; overflow: hidden; gap: 1px; background: var(--gris-2); }
.enc-tema-barra i { display: block; height: 100%; transition: width .7s cubic-bezier(.2, .8, .2, 1); }
.enc-tema-barra i.p { background: var(--verde); } .enc-tema-barra i.n { background: #6b6b76; } .enc-tema-barra i.r { background: var(--rojo); }
.enc-tema b { text-align: right; font-variant-numeric: tabular-nums; }
.enc-comentarios { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; max-height: 520px; overflow-y: auto; align-content: start; }
@media (max-width: 900px) { .enc-comentarios { grid-template-columns: 1fr; } }
.enc-com { border: 1px solid var(--linea); border-radius: 14px; padding: 10px 12px; background: rgba(255, 255, 255, .025); display: grid; gap: 6px; font-size: 13px; }
.enc-com.nuevo { animation: enc-pop .9s ease; border-color: color-mix(in srgb, var(--acento) 50%, transparent); }
.enc-com q { color: var(--texto); line-height: 1.45; quotes: "«" "»"; }
.enc-com .fila-entre { gap: 6px; }
.enc-com .chips { gap: 4px; }
.enc-com .chip { font-size: 11.5px; padding: 2px 8px; }
.enc-com-meta { font-size: 12px; color: var(--mut); }
.enc-tabla td { vertical-align: middle; }
.enc-tabla td small { display: block; color: var(--mut); font-size: 12px; }
.enc-tabla .btn { margin: 2px 0; }
.enc-sla { font-variant-numeric: tabular-nums; font-weight: 600; font-size: 13px; }
.enc-sla.cerca { color: #fcd34d; } .enc-sla.vencida { color: #fca5a5; } .enc-sla.ok { color: #6ee7b7; }
.enc-int-tit { font-size: 16px; }

/* Reglas */
.enc-escala .campo { font-size: 12.5px; }
.badge.enc-b-queja { background: rgba(248, 113, 113, .16); color: #fca5a5; }

@media (max-width: 560px) {
  .enc-area { grid-template-columns: 96px 1fr 92px; gap: 8px; }
  .enc-tema { grid-template-columns: 92px 1fr 28px; }
  .enc-modos .segmentos button { padding: 7px 11px; }
}
.enc-acc { white-space: nowrap; }
.enc-tabla td.enc-res-td { min-width: 260px; font-size: 12.5px; color: var(--texto-2); line-height: 1.4; }
.enc-tabla td:nth-child(2) { min-width: 130px; }
.enc-tabla td:nth-child(3) { min-width: 150px; }
.enc-tabla td:nth-child(5) { white-space: nowrap; }